Customer Service
The Promise of Great Customer Service
At Metalico you deal with people who make it their goal to ensure your recycling experience is the best it can be. People who treat you with the highest level of respect, guiding you through the process, answering your questions, and working with you to help you earn the highest payouts for your scrap metal.
Whether you’re just cleaning out the garage, an everyday scrapper, or a business customer seeking to boost your bottom line by recycling your scrap metal, your business is important to us and we are committed to doing whatever it takes to making your Metalico experience the best it can be.
The Metalico Customer Service Promise
We will …
- Treat our customers with the highest level of courtesy and respect
- Provide a fair and competitive price
- Maintain a redemption process that is fast and accurate
- Keep a clean, safe, customer–friendly environment
- Resolve customer issues or concerns
- Run our business with the highest level of integrity
- Continue to invest in tools and technology to improve the customer service experience